Purchases are not yet offered. The guidance below applies if you later obtain a paid app or unlock through a supported store. The store will display the actual product and purchase conditions before payment.
Purchases billed by Apple
Start a refund request through Apple’s Report a Problem service. Apple assesses requests under its policies and applicable law. You can also contact us for help with an app issue or to understand the next step.
Purchases billed by Google Play
Use Google Play’s refund process or contact us. Depending on the purchase and circumstances, we can investigate and assist with a remedy, including a developer-issued refund where available and appropriate.
Tell us what happened
Email pocketrenaissancestudio@gmail.com with the app name, the store you used and a description of the problem. We may request a relevant order reference. Do not send a password or full payment-card number.
Purchase and paid-app support receives a response within 3 business days. Resolution and store processing can take longer. Any shorter legal or platform deadline still applies.
Your rights remain yours
Eligibility depends on the purchase, location and applicable law. Nothing on this site limits mandatory consumer rights, including rights relating to faulty or misdescribed digital content and any applicable repair, replacement, price reduction, cancellation or refund. We do not apply a blanket “no refunds” rule or require you to waive those rights.
Downloading digital content does not automatically remove every consumer remedy. Any withdrawal exception depends on the applicable legal conditions; rights concerning a defective product are separate.
Last updated September 9, 2026.